Support Resources
Technical FAQ
Below are common technical questions relating to EDX software.
Where can I get geodata to work within EDX Wireless' software suite?
Consider our CIRRUS offering for immediate access to geodata at a variety of resolutions and coverage areas. If additional geodata is required, our sales team would be happy to assist you with pricing, delivery times and description of data layers for your specific regions of interest.
What are the basic computer requirements for running EDX software?
Visit: EDX Computer Requirements
How do I install the EDX software?
Visit: EDX Install Documentation
How do I get an updated Bing Map key?
Visit: EDX Bing Overview Video
What should I do if I have a valid subscription but SignalPro says my Cirrus Data is expired?
Visit: Updating Cirrus Data License
How do I log in to SignalPro using Cirrus Licensing?
I am unable to update software successfully
Visit: Update Issues
How do I trade in my hardware key and run SignalPro in the cloud?
Contact sales to learn more about the licensing options available to you and how to switch to a keyless version of SignalPro.
Cirrus FAQ
If I have a perpetual license of SignalPro, can I add licenses on a temporary basis?
Use the Hybrid license option to add any number of licenses you need for specific opportunities or RFP responses on a case-by-case basis.
Can I add modules on a project-by-project basis?
Yes! Add or swap modules at any time, based on the project you are working on or number of users.
Can I track usage?
Yes, track usage across engineers to help determine what is the most efficient number of licenses for your organization.
Do I need a hardware key?
No, Cirrus licensing requires no hardware key.
Can I use my license offline?
Yes, check out your license for use when on the road, in the field or otherwise offline.
Product Release Notes
The past 6 release notes are below. For a full release history visit: Release Notes.
SignalPro & Cirrus Platform
NEW FEATURES / ENHANCEMENTS / UPDATES Removal of Height Restrictions: We've expanded the capabilities for RF planning by removing the previous antenna height restriction, increasing it from 1,000,000 meters to an impressive 100,000 km. This enhancement empowers users...
SignalPro & Cirrus Platform
NEW FEATURES / ENHANCEMENTS / UPDATES Minimum and Maximum height values EDX Wireless is pleased to announce the introduction of a feature that allows precise control over minimum and maximum CPE height values for use in 'Terrain + Building' and 'Terrain + Clutter'...
Announcement
This month, we have made the decision to postpone our product release. Instead, we will dedicate this time to rigorous testing of our systems and functionalities. Our commitment to quality is unwavering, and we believe that thorough testing is crucial to delivering a...
SignalPro & Cirrus Platform
New product build – 13.0.13.25757 BUG FIXES / OTHER Topology Report Error : Errors were found when running the topology report on very large projects. This has been resolved Repeater Placement Looping: Found a case where Automated repeated placement for add all...
SignalPro & Cirrus Platform
NEW FEATURES / ENHANCEMENTS / UPDATES We at EDX are pleased to introduce our new ACP Module! This innovative tool empowers engineers to automatically plan and optimize their networks using advanced algorithms. Key features include:Optimal Site/Sector Placement:...
SignalPro & Cirrus Platform
New Product Build NEW FEATURES / ENHANCEMENTS / UPDATES Live Indoor Analysis: We are excited to bring our users our new “Live Indoor Analysis” solution This innovative tool allows users to quickly generate BOM estimations for their planned buildings. Key features...
Document Downloads
EDX EULA
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