Maintenance
What's included with Maintenance?
Support
Our support staff is ready to help troubleshoot and assist you with your projects to make sure you meet customer needs and respond to RFPs on time.
EDX Wireless provides technical support 8am-5pm Pacific Time, Monday-Friday (excluding holidays)
Customer Support Portal
Utilize the customer support portal to ensure your tickets are routed to the appropriate personnel and dealt with accordingly. The portal provides transparency on your requests so you never have to wonder when tickets will be resolved.
The knowledge base provides articles, how-tos and videos to help answer common questions and help you use your software efficiently.
Upgrades
EDX Wireless is proud to be the only vendor in the industry to offer monthly software releases. Stay current to ensure you have the latest features to work in the cutting-edge technologies of today and tomorrow. View our latest Product Release Notes.
Customer Success
Active EDX Wireless customers are entitled to a free, one-hour customer success session per quarter to ensure you are getting the most out of your software, learn how to streamline your processes and discover all the features and EDX solutions available to you.
In customer Success sessions:
- Learn tips and tricks to streamline your processes
- Audit your workflow to ensure you are getting the most out of your software
- Explore EDX’s solutions and learn if there is something that will improve your business
- Learn about the features available in EDX Wireless
- Review your future readiness for upcoming projects and RFPs
Bing Map Layer
The Bing map layer is included in support/maintenance and streams satellite imagery directly into your SignalPro projects, providing a visualization layer of system performance and hardware assets.
Maintenance is Included with Licenses
With each purchase of a perpetual license, receive one year of support and maintenance. All licensing purchased through the Cirrus Platform includes maintenance for the duration of the subscription.
Partner With Us
Get your valuable feedback and feature recommendations heard and implemented! At EDX, we can come up with feature ideas all day, but you’re the ones that rely on the software to be successful. Partner with us and help shape the product to get your unique problems solved and ensure continued success.
Multi-Year discounts
Renew support/maintenance for multiple years and receive a discounted price and eliminate cumbersome procurement requests.
Have a question on Maintenance?
Learn how maintenance can improve business and future-proof your software.
EDX Serves Customers Worldwide
